FAQ

MAIN QUESTIONS

Can I change my order and add other products or remove them?

Unfortunately, not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items, please refer to our Return Policy.

Can I combine two or more orders in one shipment?

Unfortunately, we are unable to combine two orders in one shipment, as order details are processed automatically.

As soon as the packages are shipped from our warehouse, you will receive a confirmation email for each order, with two separate Tracking Numbers and invoices.

Can I cancel my order?

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. The package can be returned as indicated in our Return Policy

Can I return my order?

We are happy to take back your unworn vaïvae pieces within a period of 14 days. Please refer to the return policy tab for further information.

PAYMENT

vaivae.com accepts the following payment methods that may change depending on your location: Credit Card: Visa, MasterCard, AMEX, Apple Pay.

PayPal: Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

CARE

Always refer to the washing and care instructions on the product page of your vaïvae item. In case of any doubts: Pay attention to the mix of materials and look for care instructions below:

Cashmere & Wool

How do I take care of a cashmere product?

Handwash: You can wash cashmere with a special detergent for wool, diluted shampoo or even hair conditioner. Make sure the washing and rinsing are done quickly. Rinse gently with cold water several times until the water is completely clear. Drain off the rinsing water without wringing and gently roll your jumper or scarf into a terry towel. Dry your cashmere flat on another dry towel, away from any heat source. Always prefer white towels to avoid colour transfer.

Machine-wash: Some brands recommend machine-washing cashmere, as this process is more consistent than by hand. Put your cashmere item in a washing net or pillowcase. A special detergent for wool is recommended for cashmere. Set your washing machine on the wool programme (cold) and do not spin at more than 600 rpm.

Dry: Dry your cashmere by laying it flat on a dry towel, away from heat sources and out of direct sunlight.

Iron: if your cashmere has been laid flat and hasn’t been wrung, it will return to its original shape and ironing will not be necessary. If ironing is necessary, do it inside out, gently, eventually adding a layer of fabric (a towel, for example) between the product and the iron. Prefer a low-heat iron and little steam, without pressing. You can also remove wrinkles from your cashmere by hanging it in a steamy bathroom. The steam’s humidity will remove the creases.

Storing: Store your cashmere products clean and folded, in a dry place away from direct light to avoid colour fading. Keep cashmere away from rough surfaces and sharp objects to avoid snagging, and separate from items with zippers or Velcro to prevent pilling.

Pilling: fibres of wool and cashmere can break over time, causing pills. To remove them, use a lint roller.

How do I take care of a wool product?

Handwash: Handwash your wool garment in cold water, gently, without rubbing or wringing it. You can use your own hair shampoo as a detergent! Add a few drops of white vinegar to the final rinse water.

Machine-wash: Put your item in a washing net or pillowcase. A special detergent for wool is recommended for the machine wash. Set your washing machine on the wool programme and do not spin at more than 600 rpm.

Dry: To dry your wool garment, roll it in a dry towel or spread it between two towels and roll it with a rolling pin. Then lay your sweater out flat, on a dry towel. To dry your wool garment, roll it in a dry towel or spread it between two towels and roll it with a rolling pin. Then lay your sweater out flat, on a dry towel.

Iron: Iron your woollen garments inside out, using a low-heat iron with little steam. You can also remove wrinkles from your wool product by hanging it in a steamy bathroom. The steam will help remove the creases.

Storing: Store your wool products clean and folded, in a dry place away from direct light to avoid colour fading. Keep wool away from rough surfaces and sharp objects to avoid snagging, and separate from items with zippers or Velcro to prevent pilling.

Pilling: fibres of wool and cashmere can break over time, causing pills. To remove them, use a lint roller.

Silk

How do I take care of a silk product?

Handwash: Soak your silk garment in lukewarm water (for 5 minutes maximum, oversoaking causes dye transfer). Preferably use a special detergent for silk or a mild soap. Gently rub the stains if they are any. Then drain the water and refill your recipient with clear lukewarm water. Do not squeeze, wring or twist the garment while rinsing it, only lift and lower it. Before drying you can roll the garment in a towel to absorb excess water.

Machine-wash: While the best method is hand washing, machine washing silk is possible but not recommended. Choose a “Hand Wash” programme, without a spin cycle, and use a detergent recommended for silk. Fabric softener is not recommended because this builds up residue on the fabric. Preferably use a protective laundry net to protect your delicate garment. Dry it immediately after the end of the cycle.

Dry: Air-drying silk allows the silk to best retain its shape afterwards. To dry your silk garment, place it between two clean terry towels and dab it. Then dry your silk textiles flat, away from direct sunlight and heat. Silk should not be twisted to dry, as this may damage your garment.

Iron: Pressing is the best method to iron silk. Gently press downward through the cloth briefly. Lift the iron, allow the area to briefly cool, and then repeat on another section of fabric. Silk is particularly sensitive to high temperatures. It should be ironed inside out, using the lowest heat setting available on your iron, as high temperatures might result in scorching or burning. Don’t hesitate to use a clean, slightly damp cloth to avoid direct contact with the iron.

Storing: Store silk in a cool, dry, dark place. Fluctuating temperatures can weaken silk fibres over time. Use cedar accessories like shirt boards to maintain the shape, and hang silk on padded hangers if you have any.

Linen

How do I take care of a linen product?

Handwash: To handwash your linen garment, immerse it in warm water, not exceeding 30°C. We recommend using a special detergent for linen or delicate fabrics. Leave your clothes in the water for 30 minutes and jiggle them from time to time. Then, rinse the garments with warm water. Never wring clothes out, as this will damage the fibres and cause numerous creases. Instead, press the clothes against a flat surface to remove excess water.

Machine-wash: Your linen garments can be washed at up to 40°C with a special linen detergent or one for delicate fabrics. Preferably use a programme with a short cycle or no spinning to avoid creasing. Avoid fabric softener as it can damage linen fibres.

Dry: Linen can be dried in the dryer but always prefer drying in open air to avoid any shrinking of the fabric. Mixed linen, such as a linen-cotton blend, should be dried more gently.

Iron: Ideally, you should iron a linen garment when it is still humid, and at a high temperature setting (200-220°C). Depending on the fibres, linen does not always require ironing.

Storing: To prevent deep creases, fold your linen clothing gently along the natural seams and avoid sharp creases. Lay the garment flat on a clean surface and fold it with care, smoothing out any wrinkles as you go. Hang it carefully or lay it on slatted shelves. Store your folded linen in a cool, dry place where air can circulate.

Cotton

How do I take care of a cotton product?

Handwash: To handwash your cotton garment, immerse it in warm water, not exceeding 30°C. We recommend using a special detergent for cotton. Leave your clothes in the water for 30 minutes and jiggle them from time to time. Then, rinse the garments with warm water. Never wring clothes out, as this will damage the fibres. Instead, press the clothes against a flat surface to remove excess water.

Machine-wash: We recommend washing at a maximum of 30°C, selecting either a cotton or gentle wool cycle that does not spin at more than 800 rpm. We also advise turning the garment inside out and washing it with similar colours to avoid colour fading.

Dry: Line drying in open air is highly recommended. Make sure your garment is properly stretched out when you hang it, so it does not change shape. For coloured garments, avoid direct exposure to sunlight to prevent colour fading.

Iron: If your garment is dried flat, it may not require much ironing. However, if creases remain, ironing is possible. Cotton garments can resist high heat. Between 150°C and 200°C would be the ideal ironing temperature.

Storing: Store your cotton products clean and folded to avoid stretching, in a dry place away from direct light.

Viscose

How do I take care of a viscose product?

Handwash: To handwash your viscose garment, turn it inside out before washing. Then immerse it in cool water. We recommend using a special detergent for delicate fabrics. If there are any stains, rub the garment by hand. Then, after a few minutes, rinse the garment with cold water. Press the clothes against a flat surface to remove excess water.

Machine wash: Wash your viscose clothes inside out, using a 30°C delicate or cold water setting. Fabric softener is not recommended because this builds up residue on the fabric. Preferably use a protective laundry net to protect your garment and reduce friction.

Dry: Hang or lay flat to preserve the original shape of your viscose clothes. Putting viscose in the dryer and exposing it to direct sunlight are not recommended since this can cause shrinkage and colour fading. Gently pull and shape the garment back to its original form as it dries. Don't leave it crumpled, as this will create set-in wrinkles that can be difficult to remove.

Iron: Iron your viscose clothes inside-out. Using a cool iron, gently smooth and stretch it to its pre-wash outline. Most creases vanish from viscose during reshaping, so it shouldn’t need long on the ironing board. A cool iron (no steam or spray) will deal with creases that have made it through to the final stage.

Storing: Fold your viscose garment neatly and store it in a cool, dry place. Avoid hanging viscose garments for extended periods, as this can cause stretching.